There is no MaxRecall account associated with your Azure AD user.

There is no MaxRecall account associated with your Azure AD user.

User gets the following message when they try to log in to WebAccess with Azure authentication - 

There is no MaxRecall account associated with your Azure AD user.

Suggested solutions:
- Make sure the user is going to the correct login page.
- Have the user clear their browser cache and try again.
- Ask if their email address or login changed recently.  The login Azure is passing back may not match the login and weblogin in MaxRecall/WebAccess.
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