MaxRecall Applications Flagged as Virus Threat

MaxRecall Applications Flagged as Virus Threats

 

Problem:

MaxRecall application files are flagged as virus threats and deleted from the hard drive.  When the files are removed, MaxRecall applications cease to function correctly.

 

Solution:

        Exclude the application files from your anti-virus or windows defender application.

These applications can be found on your MaxRecall server or client machines where you have installed MaxRecall.

<DriveLetter>:\MaxRecall\Programs

<DriveLetter>:\MaxRecall-Public\Install\3.0.0

<DriveLetter>:\MaxRecall-Public\Install\3.1.0

<DriveLetter>:\MaxRecall-Public\Install\3.2.0

<DriveLetter>:\MaxRecall-Public\Install\3.3.0

zzAdmin.exe

zzAnna.exe

zzBurro.exe

zzCore.dll

zzDb.dll

zzGeni.exe

zzHMS.exe

zzInbox.exe

zzLouie.exe

zzMrq.dll

zzMrqcmd.exe

zzNavajo.dll

zzOl2mum.dll

zzShared.dll

zzTaxi.exe

zzTop.exe

zzUpdate.exe

zzViewer.exe

             <DriveLetter>:\MaxRecall-Public\Install\setup.exe 

       

If the machine is a MaxRecall server machine, the TPO services may have been uninstalled by the Anti-virus application or Windows defender.  You will need to re-install the TPO services by opening a command line window as Administrator and type in the following command.

 

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